Information we collect about you
Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey, or join our social networking sites. We may also collect information from you through our catalogs or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. If you create an online account, you also have the option of providing your product preferences and demographic information. If you use our "email this style to a friend" functionality found on all product pages, or if you choose to send an email from our site to a friend, we will also collect your friend's name and email address. Your friend’s information is only used to send the forwarding email and is not saved in our customer or marketing databases.
How we use this information
Marketing email communications
At various points on our websites, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us. If you do not wish to receive TOMI OTEE marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all TOMI OTEE marketing emails, or you may email customer service at email@example.com with the following:
- The phrase "no TOMI OTEE email" in the subject line
- Your name and email address
Please be aware that it can take up to 10 business days to remove you from our marketing email lists. If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails.
Your online account
When setting up an online account at any of our websites, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created, and all profile information, including your address book, is only available while you are logged in to your account. After providing your password, you can edit or delete your information at any time through the "my account" page. If you forget your password, a new password will be assigned to you and will be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register. Your address book, located in the "my account" page of each website, is your personal storage space. We do not use the information in your address book to send email promotions or catalogs by mail.
Links to other sites
To enhance your shopping experience, our websites may include links to other sites outside our family of brands. Those websites will have their own privacy policies that you may wish to review. TOMI OTEE has no responsibility for these linked websites, outside of our family of brands.
How we work with third party service providers
TOMI OTEE works with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When TOMI OTEE allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service. We currently use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see.
Cookies and web beacons
Privacy of young children
TOMI OTEE is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. All children's products for sale or to be sold are for purchase by adults only.
The security of your information is very important to us and we use advanced technology to verify and protect your information. While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.
Accessing our web sites from outside the U.S.