Shipping and Return policy
Shipping to the U.S.
We are excited to offer $5 shipping for all orders for regular delivery and a flat rate for upgraded delivery. All of our online products are shipped with a confirmation email and a tracking number for you to check the shipping date and delivery updates. We do charge a fee for our golfer friends in non continental US, but we welcome their introduction with the local golf shops to help us minimize the shipping costs. For more information please contact email@example.com
International shipping is calculated at checkout and does not include any import duties that are the sole responsibility of the buyer. We welcome any individual buyer to put us in touch with their local golf shop to facilitate purchasing. For more information please contact firstname.lastname@example.org
We use the highest quality standards for our products and guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
Return/exchange/refund policy for online orders
All our products can be returned from the moment you buy them until the moment you decide to recycle them.
TOMI OTEE gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased by phone or online for full refund or exchange of products shipped back within 30 days of original purchase.
If you return them within 1 year of purchase because of a quality defect, then we will gladly exchange them for a new product, but cannot refund you. Because our collections are constantly evolving we might not have exactly the same product that you bought, but we promise to exchange yours for an equivalent product of at least the same value.
If you return them after that, we will gladly recycle them for you.
Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
For all inquiries contact us at email@example.com.